Overview
This voice AI system connects over telephony to a Twilio hosted number via SIP trunk, providing automated patient intake, insurance verification, and appointment scheduling capabilities. Built on the LiveKit Agents framework, it demonstrates how to create production ready voice AI applications for medical office workflows while maintaining HIPAA compliance.
Key Highlights
- Patient intake automation with voice based information collection
- Real time insurance verification and validation
- Integrated appointment scheduling with calendar systems
- Automated email confirmations to medical staff
- HIPAA compliant design with patient privacy safeguards
- SIP telephony integration via LiveKit and Twilio
Technical Stack
Python · LiveKit Agents · OpenAI LLM · Deepgram STT · Cartesia TTS · Twilio · SIP
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