Impact
Built a production-ready voice AI system that automates patient intake, insurance verification, and appointment scheduling through natural voice conversations.
Integrated SIP telephony via Twilio and LiveKit Agents, enabling seamless phone-based patient interactions without requiring staff intervention.
Implemented HIPAA-compliant architecture with patient privacy safeguards, ensuring secure handling of protected health information.
Delivered real-time insurance verification and validation, reducing manual verification time and improving appointment scheduling accuracy.
Created automated email confirmations to medical staff, streamlining workflow and reducing administrative overhead.
Key Challenges
Designing HIPAA-compliant architecture for handling protected health information in real-time voice conversations.
Integrating multiple AI services (OpenAI LLM, Deepgram STT, Cartesia TTS) with LiveKit Agents framework for seamless voice interactions.
Building reliable SIP telephony integration via Twilio to handle phone calls with proper error handling and call quality.
Creating natural conversation flows for patient intake that collect accurate information while maintaining conversational quality.
Ensuring real-time insurance verification and calendar integration for accurate appointment scheduling.
Skills & Tools
AI & ML: OpenAI LLM, Deepgram STT, Cartesia TTS, natural language processing
Telephony & Infrastructure: LiveKit Agents, Twilio, SIP integration, real-time communication
Backend: Python, API development, system integration
Compliance & Security: HIPAA compliance, patient privacy safeguards, secure data handling
Automation: Patient intake automation, insurance verification, appointment scheduling, email automation